How do I book an appointment with Betaabeta?
Call or email us during business hours and a member of our team will capture your requirements. You will receive a written confirmation — including the date, time, agent name, and scope — within 24 hours of your request. Walk-in enquiries are also welcome at our Kismayu Road office.
Do you serve areas outside Garissa town?
At present, Betaabeta operates within Garissa County. We regularly serve clients in Garissa town, Dadaab, Hulugho, and Fafi sub-counties. If your location is at the county boundary, please call us directly so we can assess feasibility before you commit.
What happens if a product I ordered is delayed?
We notify you as soon as a supply delay is confirmed — typically within the same business day we learn of it. You will receive a revised estimated delivery date and the option to adjust the order or request a refund for undelivered items. We do not wait until the original delivery date to inform you.
Are there services Betaabeta does not provide?
Yes. We do not offer financial advisory, legal consulting, medical services, or any work requiring a professional licence we do not hold. We also do not operate outside Garissa County at this stage. If your need falls outside our scope, we will say so promptly and, where possible, point you toward an appropriate provider.
How is pricing communicated?
All prices are quoted in Kenya Shillings before any service begins. For appointments, a cost summary is included in the written confirmation. For product supply, an itemised proforma is issued prior to dispatch. There are no charges beyond what is agreed in writing. We do not add handling or administration fees after the fact.